You have no items in your shopping cart.
Welcome to Dewberry!
We are confident that you will be happy with your purchases from Dewberry webstore. However, there may be occasions when you will need to return items to us.
If you are not happy with your item or do not wish to keep your item you may cancel your order within 14 working days from the day of delivery; however, we must be notified by email of your intention to cancel, within 14 working days after receipt of the goods.
Please note that orders that have already been processed will be subject to administration charge of 5% from the invoice total.
Goods must be returned to our warehouse within 14 days from authorization, at your cost. Alternatively we can arrange collection at your request which will be charged at cost. After the 14 days, we will not accept returns of unwanted and non-faulty items.
Non Receipt Of Items
If you have not received your items you must let us know by email within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately, we cannot investigate non receipt deliveries after this time has elapsed.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
In addition to this policy you should also refer to our general Terms and Conditions of Sale